me999 Privacy Policy

1.1 Identity and Contact Data

When you register with me999 we collect your full legal name, date of birth, residential address, email address, and Pakistani mobile telephone number. This information is required to open and maintain your account, verify your identity and age, and communicate with you about your account.

1.2 Financial Data

We collect data about your deposits and withdrawals, including the payment method used (e.g. JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), transaction amounts in PKR, transaction dates, and reference numbers. me999 does not store complete payment credentials such as full bank account numbers or complete mobile wallet PINs. Payment processing is handled by third-party providers who are bound by their own security and data protection obligations.

1.3 Transactional and Gaming Data

We collect records of all bets placed, games played, wagers, wins and losses, bonus activity, and account balance history. This data is necessary for the operation of your account, the settlement of bets, the calculation of bonuses, the detection of fraud and irregular play patterns, and compliance with anti-money laundering obligations.

1.4 Technical and Usage Data

When you access me999 we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, referring URL, pages visited, session duration, and click behaviour. This data is used to maintain and improve platform performance, detect and prevent fraud, and analyse usage patterns to enhance the user experience for players across Pakistan.

1.5 Communications Data

If you contact me999 support via live chat or email, we retain records of that communication including the content of messages, timestamps, and the nature of your query or complaint. This is necessary to resolve your query, maintain service quality, and comply with any regulatory requirement to retain records of customer interactions.

2.1 Direct Collection

The majority of personal data me999 holds about you is provided directly by you: at registration, when you update your account profile, when you make a deposit or request a withdrawal, when you contact support, or when you respond to a verification request. You are responsible for ensuring the accuracy of the information you provide.

2.2 Automated Collection

Technical and usage data is collected automatically when you access and use the me999 platform. This includes data collected via cookies, web beacons, server logs, and similar tracking technologies. Please refer to Section 9 (Cookies) for more detail on the specific technologies used and how to manage your cookie preferences.

2.3 Third-Party Sources

me999 may in certain circumstances receive personal data about you from third parties, including identity verification service providers, fraud detection agencies, payment processors, and publicly available sanctions screening databases. This data is used solely to verify your identity, process payments, and comply with legal and regulatory obligations applicable to the operation of a gaming platform.

3.1 Account Operation and Service Delivery

me999 uses your personal data primarily to operate your account and deliver the services you have contracted for: processing deposits and withdrawals in PKR, settling bets, providing access to cricket betting markets and casino games, calculating and crediting bonuses, and maintaining your account balance and transaction history.

3.2 Verification and Compliance

Your identity and financial data are used to verify your age and identity as required by responsible gaming and anti-money laundering obligations. me999 is required to verify that players are aged 18 or over and to screen transactions against applicable sanctions and anti-financial-crime requirements. These are legal obligations we cannot waive.

3.3 Fraud Prevention and Security

Technical data, transactional data, and behavioural patterns are analysed to detect and prevent fraud, account takeover, collusion, money laundering, and other forms of abuse. This processing is necessary for the security of the platform and the protection of all players. Accounts flagged by fraud detection systems may be subject to additional verification or temporary restriction pending review.

3.4 Responsible Gaming

me999 uses gaming activity data – bet frequency, session duration, deposit patterns, loss rates – to identify players who may be exhibiting signs of problem gambling. Where such patterns are identified, me999 may take proactive steps including sending responsible gaming information, prompting the player to review their account limits, or in extreme cases temporarily restricting account activity. This use of your data is in your legitimate interest as a player.

3.5 Marketing and Communications

Where you have consented to receive marketing communications, me999 may use your contact details to send you information about promotions, bonuses, cricket betting opportunities, and new platform features. You may opt out of marketing communications at any time by updating your account preferences or by contacting support. Opting out of marketing will not affect transactional communications necessary for the operation of your account.

3.6 Platform Improvement

Aggregated and anonymised usage data is used to analyse how players interact with the me999 platform, identify areas for improvement, test new features, and optimise the performance of the site and its content. This analysis does not involve identifying individual players and does not result in decisions with legal or significant practical effect on any individual.

4.1 Contractual Necessity

Processing your identity, contact, financial, and gaming data is necessary to perform the contract between you and me999 – specifically, to operate your account, process transactions in PKR, and deliver the betting and gaming services you have registered to use. Without this processing, me999 cannot provide its services to you.

4.2 Legal Obligation

Certain processing – particularly in relation to identity verification, age verification, anti-money laundering screening, and the retention of transaction records – is required by applicable law and regulatory obligations. me999 cannot waive these processing activities regardless of any objection from a player.

4.3 Legitimate Interests

me999 processes technical, usage, and behavioural data on the basis of its legitimate interests in maintaining platform security, preventing fraud, improving its services, and ensuring the safety of all players. Where me999 relies on legitimate interests, it has assessed that those interests are not overridden by the rights and interests of individual players.

4.4 Consent

Where me999 processes your data for marketing purposes or for the use of non-essential cookies, it does so on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawing consent to marketing will not affect your ability to use the me999 platform.

5.1 Service Providers

me999 shares personal data with third-party service providers who support the operation of the platform, including payment processors (who handle JazzCash, Easypaisa, and bank transactions), identity verification providers, fraud detection services, cloud hosting providers, and customer support technology providers. All service providers are contractually required to process data only on me999's instructions and to implement appropriate security measures.

5.2 Legal and Regulatory Disclosure

me999 may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where required by applicable law, court order, or regulatory direction. This includes disclosures required under anti-money laundering legislation and gaming regulations. me999 will not notify you of such disclosures where doing so is prohibited by law or would compromise an investigation.

5.3 No Sale of Personal Data

me999 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Data shared with service providers is shared solely for the purpose of delivering services to you and operating the me999 platform.

6.1 Retention Periods

me999 retains personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and accounting obligations. Transaction records and identity verification data are typically retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulatory requirements. Marketing preferences and communication records may be retained for shorter periods. Technical logs are retained for periods proportionate to their security and operational purpose.

6.2 Deletion

Once the applicable retention period has expired, me999 will securely delete or anonymise your personal data. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and platform improvement purposes. Where you request deletion of your data and a legal obligation requires retention, me999 will restrict processing of that data to the minimum necessary to fulfil the obligation and will delete it as soon as the obligation expires.

7.1 Technical and Organisational Measures

me999 implements industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel, two-factor authentication for platform access, and regular security assessments. While me999 makes every reasonable effort to protect your data, no electronic system is completely immune from security risks, and me999 cannot guarantee absolute data security.

7.2 Data Breach Response

In the event of a personal data breach that poses a risk to your rights or interests, me999 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players and relevant authorities as required by applicable law. Notifications will be made without undue delay and will include information about the nature of the breach, the categories of data affected, and the steps taken to address it.

8.1 Access

You have the right to request a copy of the personal data me999 holds about you. Access requests can be submitted to the support team via live chat or by email. me999 will respond within a reasonable timeframe and may require identity verification before releasing data.

8.2 Correction

If any personal data me999 holds about you is inaccurate or incomplete, you have the right to request correction. You can update basic account information directly via your account settings. For corrections to verified identity documents, please contact support directly.

8.3 Deletion

You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis exists), or where you object to processing and no overriding legitimate interests apply. Deletion requests will be assessed against applicable legal retention obligations – data that must be retained by law cannot be deleted early, but processing will be restricted to the minimum required.

8.4 Objection and Restriction

You have the right to object to processing based on legitimate interests and to request restriction of processing while an objection is evaluated. You may also restrict processing where you contest the accuracy of data or where processing is unlawful but you prefer restriction to deletion. During a restriction period, me999 may store but not actively use the restricted data.

8.5 Exercising Your Rights

To exercise any of the rights described above, please contact the me999 support team via live chat on the platform or by email at [email protected] (plain text — not a link). me999 will respond to all valid rights requests within a reasonable timeframe. There is no charge for exercising data rights, although requests that are manifestly unfounded or excessive may be subject to a reasonable administrative fee.

Email: [email protected]

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. me999 uses cookies and similar tracking technologies to maintain your session while logged in, remember your preferences, analyse how the platform is used, and support fraud detection. Some cookies are essential for the platform to function; others are used for analytics and performance measurement.

9.2 Types of Cookies Used

• Strictly necessary cookies: Required for platform operation, including session management and security. Cannot be disabled without preventing access to core features.
• Functional cookies: Remember your preferences such as language and display settings to personalise your experience.
• Analytics cookies: Collect aggregated data about how players navigate and use the platform to help me999 improve its services.
• Security cookies: Support fraud detection and prevention by identifying unusual access patterns and protecting account security.

9.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will impair your ability to use the me999 platform, including the ability to log in and maintain your session. Analytics and functional cookies can be disabled without preventing core functionality.

10.1 No Data from Under-18s

me999 does not knowingly collect personal data from individuals under the age of 18. The platform is strictly restricted to adults. If me999 discovers or has reasonable cause to believe that a registered account belongs to a minor, the account will be closed immediately and any personal data associated with it will be deleted in accordance with applicable law. If you believe a minor has created a me999 account, please notify support immediately via live chat or email.

11.1 Policy Updates

me999 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data practices, or the services we offer. The current version of the Policy is always published at me999.app/privacy-policy with the effective date clearly indicated. Where changes are material, me999 will notify registered players via email or prominent notice on the platform. Continued use of the platform after a change takes effect constitutes acceptance of the updated Policy.

12.1 Privacy Queries and Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to report a concern about how me999 handles your personal data, please contact the support team. Support is available 24 hours a day, 7 days a week. For data-related queries, please use the subject line "Privacy Request" to ensure your message is directed to the appropriate team.

Live chat: Available directly on the me999.app platform

Email: [email protected]

Support is provided in English. Urdu-friendly assistance is available where possible. The team serves players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and Multan.